At Azeem Dawakhana, we want our customers to have a safe and satisfactory shopping experience. This Return & Refund Policy explains when products purchased through our website may be returned, exchanged, or refunded.

Please read this policy carefully before placing an order.

1. General Return Policy

Due to the nature of herbal and health-related products, returns and exchanges may be subject to specific conditions for hygiene, safety, and product quality reasons.

We generally accept returns or replacement requests only when:

  • The wrong product was delivered.
  • The product arrived damaged or defective.
  • The product received is significantly different from the product ordered.
  • The package was damaged during delivery and the product inside was affected.

Products that have been opened, used, consumed, or tampered with may not be eligible for return or refund.

2. Damaged Products

If your order arrives damaged, please contact Azeem Dawakhana as soon as possible after delivery.

We may request:

  • Photos or videos of the damaged package.
  • Photos of the product.
  • Your order number.
  • Other information required to verify the issue.

After reviewing the case, we may offer a replacement, refund, or another appropriate solution.

3. Wrong Product Received

If you receive a product different from the one you ordered, please contact us promptly.

After verification, we may arrange a replacement with the correct product or provide another suitable resolution.

The incorrectly delivered product may need to be returned according to our instructions.

4. Change of Mind

Returns due to a change of mind may not be accepted, particularly where the product has been opened or used.

If you want to cancel an order before dispatch, contact us as soon as possible. We will try to accommodate the cancellation if the order has not already been processed or dispatched.

5. Products That Cannot Be Returned

For hygiene, safety, and product-quality reasons, the following products may not be eligible for return:

  • Opened or used herbal products
  • Products that have been partially consumed
  • Products with damaged or removed seals
  • Products without original packaging
  • Products damaged after delivery due to improper handling or storage
  • Products returned without prior approval from Azeem Dawakhana

6. Return Timeframe

If you receive a damaged, defective, or incorrect product, please contact us within [X days] of receiving your order.

Requests submitted after the specified period may not be accepted.

Note: Replace [X days] with your actual return period, such as 3 days, 7 days, or 14 days.

7. Return Conditions

To qualify for an approved return, the product should generally:

  • Be unused and unopened.
  • Remain in its original packaging.
  • Have all original seals and labels intact.
  • Include the relevant order details or proof of purchase.
  • Be returned according to the instructions provided by Azeem Dawakhana.

8. Refunds

Once a returned product has been received and inspected, we will determine whether the return qualifies for a refund.

If your refund is approved, the applicable amount will be refunded through the appropriate payment method.

The time required for a refund may vary depending on the payment method and financial institution.

For Cash on Delivery orders, refund arrangements may be handled through an alternative method agreed upon with the customer.

9. Replacement

Where appropriate, Azeem Dawakhana may replace an eligible damaged, defective, or incorrectly delivered product instead of issuing a refund.

Replacement availability will depend on product stock.

If the same product is unavailable, we may offer a refund or another suitable solution.

10. Delivery Charges

If the return is caused by an error on our part, such as sending the wrong product or delivering a damaged product, Azeem Dawakhana may cover the applicable return or replacement delivery costs.

For other types of returns, the customer may be responsible for applicable delivery or return charges.

11. Refund Deductions

Where applicable, refunds may exclude non-refundable delivery charges or other costs that were clearly communicated during the purchase process.

Any applicable deduction will be explained to the customer before the refund is processed.

12. How to Request a Return or Refund

To request a return, replacement, or refund, please contact Azeem Dawakhana with:

  • Your name
  • Order number
  • Phone number
  • Product name
  • Reason for the return
  • Photos or videos, where applicable

Our team will review your request and provide further instructions.

13. Order Cancellation

Customers may request cancellation before an order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the order will be subject to the applicable return conditions described above.

14. Refund Approval

Submitting a return request does not automatically guarantee a refund.

All return and refund requests are subject to verification and approval according to this policy.

Azeem Dawakhana reserves the right to reject requests that do not meet the conditions of this Return & Refund Policy.

15. Contact Us

If you have questions about returns, exchanges, replacements, or refunds, please contact us:

Azeem Dawakhana
Email: contact@azeemdawakhana.com
Phone: +92300 8292821
Address: DHA Phase 1, Karachi.

We recommend keeping your order information and proof of purchase until your return or refund request has been completely resolved.