At Azeem Dawakhana, we aim to make your shopping experience simple and convenient. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our website.
By placing an order with us, you agree to the terms outlined below.
1. Order Processing
Once you place an order, our team will process and verify your order details.
Orders are generally prepared for dispatch after confirmation. Processing time may vary depending on product availability, order volume, and other circumstances.
If we need additional information to confirm your order, we may contact you using the phone number or email address provided during checkout.
2. Delivery Areas
Azeem Dawakhana may deliver orders to locations across Pakistan where courier services are available.
Delivery availability may vary depending on the customer’s location and the courier service operating in that area.
If delivery is not available to your location, we will contact you and discuss the available options.
3. Estimated Delivery Time
Orders are generally delivered within [5–7 working days] after confirmation and dispatch.
Delivery times may vary depending on:
- Delivery location
- Courier service
- Weather conditions
- Public holidays
- Unexpected logistical delays
- Incorrect or incomplete customer information
Note: Replace 8 working Days with your actual delivery timeframe, such as 3–5 working days.
4. Shipping Charges
Shipping charges may vary depending on:
- Customer location
- Order size or weight
- Delivery method
- Promotional offers
The applicable delivery charges will be displayed during checkout or communicated before order confirmation.
From time to time, Azeem Dawakhana may offer free delivery promotions for selected products, locations, or minimum order values.
5. Cash on Delivery
Where Cash on Delivery (COD) is available, customers may pay the order amount to the courier at the time of delivery.
COD availability may depend on the customer’s location and courier service.
Customers should ensure that they are available to receive the order and have the required payment amount ready.
6. Online Payments
Where online payment options are available, customers may complete payment through the payment methods offered on our website.
Online payments may be processed through third-party payment providers. Their own terms and policies may apply.
7. Order Confirmation
We may contact customers by phone, WhatsApp, SMS, or email to confirm an order before dispatch.
If we are unable to verify the order or reach the customer, the order may be delayed or cancelled.
8. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information, including:
- Full name
- Complete delivery address
- City
- Phone number
- Any necessary location details
Azeem Dawakhana is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.
9. Delayed Deliveries
Although we work to deliver orders within the estimated timeframe, delivery delays may occur due to circumstances outside our control.
These may include:
- Courier delays
- Weather conditions
- Road closures
- Public holidays
- High order volumes
- Natural disasters
- Security or logistical issues
- Other unforeseen circumstances
If your order is significantly delayed, please contact us so that we can assist you in checking its delivery status.
10. Failed Delivery Attempts
If a courier attempts delivery but cannot reach the customer, the courier may make another delivery attempt or return the package to us according to its policies.
Additional delivery charges may apply if an order needs to be resent because the customer was unavailable or provided incorrect delivery information.
11. Inspecting Your Order
Customers are encouraged to check the package upon delivery.
If the package appears severely damaged, opened, or tampered with, please contact Azeem Dawakhana as soon as possible and provide photographs or other relevant evidence.
For damaged or incorrect products, our Return & Refund Policy will apply.
12. Tracking Your Order
Where tracking is available, we may provide the customer with a tracking number or delivery information after the order has been dispatched.
Tracking information is provided by the relevant courier and may take some time to become active after dispatch.
13. Delivery to Remote Areas
Delivery to remote or less-accessible areas may take longer than standard delivery locations.
Additional shipping charges may apply depending on the courier service and destination.
14. Delivery Responsibility
Once an order has been handed over to the courier, delivery is carried out by the relevant third-party delivery service.
Azeem Dawakhana will make reasonable efforts to assist customers with delivery-related issues, but we cannot guarantee a specific delivery date or time.
15. Changes to This Policy
Azeem Dawakhana may update this Shipping & Delivery Policy from time to time.
Any changes will be published on this page with an updated Last Updated date.
We are committed to providing reliable service and helping you receive your Azeem Dawakhana order as smoothly as possible.